How long does it take?

Most articles arrive within a week, and most books arrive within two weeks. Rare and out-of-state materials may take longer. To see what libraries own the item you need, use WorldCat.

If you are requesting an item in the library's collection, it will be processed within two business days.

What if I forget my username or password?

In the event that you forget your password, you can go to the Reset Password form, or contact the Interlibrary Loan Office at (504) 864-7137 or at or at intlloan@loyno.edu. We can then reset your password allowing you access to ILLiad.

If you forget your username, check your email account for the email with your registration information. You can also contact the Interlibrary Loan Office at (504) 864-7137 or at intlloan@loyno.edu.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of Microsoft Edge, Mozilla Firefox, or Google Chrome.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

• Access ILLiad only from your personal computer or an otherwise secure workstation.
• When using a public access workstation:
  1. Delete from the history file those pages that contain your personal information.
  2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

Who do I contact if I have problems with or questions about ILLiad?

System Problems or InterLibrary Loan Questions: InterLibrary Loan office at (504) 864-7137 or e-mail to intlloan@loyno.edu
Technical Support Questions: E-mail anytime to intlloan@loyno.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

More Information

Further information on our policies can be found on the library's Interlibrary Loan page